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CUSTOMER SERVICE
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Sales: 24/7/365
Online or Toll Free 877-326-3303
Customer Serivce:
8AM - 5PM ET, Mon - Fri
Email or Toll Free 877-326-3303
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Home > Help
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Our Privacy Policy is very simple:
- We will not sell your private information or give it away.
- We will not email you unless you signed up for our newsletter except for information directly related to your order.
- We will not call you unless there is a significant issue with your order.
- We will not send you junk mail to your postal address.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
If you subscribed to our newsletter, you may unsubscribe by following the unsubscribe instructions in any email you receive from us. This is a one-click process.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Pilates Supply. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
We accept PayPal and Google Checkout. With these two payment methods, checkout is initiated on our site and you will be redirected to complete payment to either PayPal or Google Checkout.
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| Shipping Time: Virtually all orders leave our warehouse in less than one business day.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Pilates Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We ship from several warehouses across the United States. Primarily, we ship from our Allentown, Pennsylvania and Las Vegas, Nevada distribution centers. You will be emailed tracking information within 24 hours after your order ships. Typically, our system updates every evening after the close of business, automatically sending tracking information.
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| We are located in Pennsylvania, and therefore must collect Sales & Use tax for shipments to Pennsylvania. This is regardless of where the order is actually shipping from. Sales tax in Pennsylvania is 6%. Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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Our No Hassle Return Policy is simple and easy - if you are unhappy with something you've bought from us, you can return it within 30 days of delivery if it is in the same condition as it was when we shipped it to you. For details, read the policy below.
- If your item came to your doorstep damaged, or if there is a problem with the order, please contact us immediately. While we ship everything insured, if your order is damaged we prefer to replace parts rather than file a claim (it is a lot faster).
- If you received the wrong product, we will correct the issue and pay shipping both ways.
- All items represented at Pilates Supply are covered by a manufacturer's warranty. If the product is defective, most manufacturers prefer or require that you contact them directly. However, if you are not satisfied after working with the manufacturer, we can intercede on your behalf.
Non-defective merchandise returns:
If you do not like the item, we accept returns for 15 days from the date of the delivery, unless otherwise noted in the product description.
- You are responsible for shipping charges, unless the item received was the wrong product, defective, or damaged.
- If you'd like to return something, it must be unused, in the condition you received it in. It should also be complete with all warranty cards, original box, and instructions.
- Non-defective items that are returned in used condition will be held for one week so you may arrange shipping back to you.
- Shipping charges, including our shipping costs associated with "shipping included" and "free shipping" offers, are not refundable.
- 5% restocking fee will be deducted from your refund.
IMPORTANT: We can not process or accept returns that are not authorized in advance. We operate out of several warehouses, and require returned items to be sent back to the correct location with the Return Authorization Number clearly identified on the package. We will not accept delivery of returns that have not been authorized in advance. If a product is returned without prior authorization, we are under no obligation to provide the product back to you or to provide a refund.
- You must notify us that you would like to return your item. Please wait for our response, which will come in less than 24 hours. We operate from several locations, and need to provide specific shipping instructions for your return. As with all of our communications, return instructions are sent in a timely fashion. Products returned without prior notification will be subject to a restocking fee up to 15%.
- All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc...).
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Pilates Supply., Copyright © 2010, ALL RIGHTS RESERVED or to their respective owners. Images for STOTT PILATES® are credited to “STOTT PILATES® photography © Merrithew Corporation”. Images for Stamina® are credited to “Stamina® Products Inc.”. Images for Needak® are credited to “Needak® Manufacturing”. Images for Sunny are credited to “Sunny© Health & Fitness”.
photography© Stamina® Products Inc.”. Images for Needak® are credited to “Needak® photography©
Needak® Manufacturing”. Images for Sunny are credited to “Sunny photography©
Sunny Health & Fitness”. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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We assure your security by using the leading provider of SSL encryption, VeriSign. In addition, our employees and management have no access to your credit card information. Simply put, your data is safe when placing an order through Pilates Supply.
Billions of times each day VeriSign helps companies and consumers all over the world to engage in trusted communications and commerce.
- VeriSign secures more than one million Web servers worldwide, more than any other Certificate Authority.
- The world’s 40 largest banks and over 95% of Fortune 500 companies choose VeriSign* SSL Certificates.
- Over 75% of Web sites using Extended Validation SSL choose VeriSign, including biggest names in e-commerce and banking.
- Over 90,000 domains in 145 countries display the VeriSign Secured® Seal, the most recognized trust mark on the Internet.
VeriSign offers the strongest SSL encryption
- High-level encryption, at 128 bits, can calculate 288 times as many combinations as 40-bit encryption. That’s over a trillion times a trillion times stronger.
- Only True 128-bit SSL Certificates with Server Gated Cryptography (SGC) enable every site visitor to experience the strongest SSL encryption available to them.
- VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9% of Internet users.
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At PilatesSupply.com, we are dedicated to bringing you the best solutions that will literally transform your life by enabling you to bring Pilates into your home.
The items presented at PilatesSupply.com are the result of countless hours of research to bring you products of highest quality and maximum value. We have done the legwork for you in finding these solutions!
Based in Beaver Falls, Pennsylvania, we maintain distribution centers in Allentown, Pennsylvania and Las Vegas Nevada. These distribution centers receive orders continuously through our state of the art web site and order processing systems.
The Mission of Pilates Supply
To be our customers' best source of effective and innovative solutions.
Our Values
- Make our customers the focus of everything we do -
- Be fair, honest, and open -
- Keep our commitments -
- Strive for excellence -
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Our web sites:
Blog.PilatesSupply.com: Our Pilates blog
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- Your order may not be visible in the status system if it was placed less than 4 to 12 hours ago.
- Tracking numbers are uploaded to the status system daily between 10:00 PM and 11:00 PM EST.
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We offer several ways for you to contact us for any inquiry you may have.
EMAIL (preferred): We prefer that you contact us via email so we can track your inquiry, and, if necessary, rapidly escalate an inquiry or concern. Email is our primary method for communicating topics such as order status and return processing because it inherently assures message accuracy. By using our email contact form below, your inquiry is automatically routed to the correct department.
TELEPHONE: Our phone lines are staffed for sales inquiries 24/7/365. While our toll-free line is primarily for order processing, our operators are qualified to answer basic product/service related questions. Inquiries that require a more detailed answer will be forwarded to the appropriate department by the operator. Customer service is available form 8:00 AM to 5:00 PM Monday through Friday. If necessary, we will call back or email you in a timely fashion to respond to a detailed question.
Our toll-free telephone number is: 877-326-3303.
Customer Service Telephone: For topics such as detailed product questions or order problems, please call our customer service department directly between the hours of 8:00 AM and 5:00 PM Monday through Friday. Our toll free customer service telephone number is 877-326-3303.
FAX: Our fax number is 877-350-3615 and is available 24 hours a day.
MAIL: You may send us postal mail to: Pilates Supply, 2777 Darlington Rd., Beaver Falls, PA 15010 |
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These are some of our brands
Images for STOTT PILATES® are credited to “STOTT PILATES® photography © Merrithew Corporation”. Images for Stamina® are credited to “Stamina® Products Inc.”. Images for Needak® are credited to “Needak® Manufacturing”. Images for Sunny are credited to “Sunny© Health & Fitness”. |
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